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Institutionalization of Digital Public Administration Design: the Reflexive Potential of Agents of Change

Institutionalization of Digital Public Administration Design: the Reflexive Potential of Agents of Change

Journal of Economic Regulation, , Vol. 11 (no. 4),

The current stage of digital transformation of public administration involves a combination of technological, economic, and institutional –political factors that are more focused on ensuring organizational readiness to implement changes. The institutional role of change agents is increasing. Digital transformation managers, digital commissioners, and professions that are fundamentally new to the public administration system are designed to ensure the successful implementation of digital technologies in the management process. The article is devoted to the study of the mission of specialists in digital transformation in the implementation of the state program "Digital economy". They are responsible for implementing the principles of agile project management, the core values of open government - service-orientation, self-support, self-organization, and proactive interaction with citizens. The results of the study show that the institutional role of change agents is to enhance reflexivity – the main feature of the digital public governance.


Keywords: digital public governance; reflexivity; agents of change; chief of digital transformation; institutionalization.

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