Pushkinskaya st. 43. office 10
Rostov-on-Don, Russia
e-mail: info@hjournal.ru 
tel. +7(863) 269-88-14

cubsEN (2)

Organizational Citizenship Behavior and Communicativeness of Employees in the Institutional Context

Organizational Citizenship Behavior and Communicativeness of Employees in the Institutional Context

Journal of Institutional Studies, , Vol. 12 (no. 2),

This study examined two dimensions of organizational citizenship behaviour (specifically – offering quality ideas and suggestions, providing help and support) and organizational communication skills of professionals at the work group level (e.g., department, research unit) and at the division level (e.g., management, faculty) in organizations of various professional fields, such as business, law enforcement and higher education. Ninety-one managers from eleven commercial companies, one law enforcement agency and seven higher education state institutions evaluated 624 employees (i.e., their subordinates) on two dimensions of citizenship behaviour and organizational communication using two questionnaires. It was found that the citizenship behaviours of offering quality ideas and suggestions and of providing help and support, as well as the organizational communicative skills of employees are more pronounced in work groups than in divisions in all three professional areas. Quality ideas and suggestions and organizational communication skills of employees (both at the group and at the division levels) are higher in the educational institutions and the law enforcement agency than they are in commercial companies. The help and support of employees (only at the division level) is noticeably higher in universities and in companies than in the law enforcement agency. Gender emerged as a significant predictor of two dimensions of the citizenship behaviour and, even stronger of communication in groups and divisions among company employees, as well as of the citizenship behaviour and communication at the division level in educational institutions. Neither age nor the length of group/organization membership correlated with the citizenship behaviour and communicativeness among all categories of workers (with just a few exceptions).

Keywords: organizational citizenship behaviour; quality ideas and suggestions, help and support, organizational communicativeness

  • Balabanova, E. S., Baranova, D. A., Deminskaya, V. E. (2017). Employee extra-role behavior: Manifestations, antecedents and consequences. Vestnik of Saint-Petersburg University. Sociology, 10(2), 185–200. DOI: 10.21638/11701/spbu12.2017.204 (In Russian).
  • Barinov, D. A. (2010). Organizational Citizenship of Employees: Definition. Labor and social relations, 2, 110–114. (In Russian).
  • Brichcin, M. (1987). Laboratory methods for the study of communicative processes in a collaborative environment. Communication and optimization of joint activities. Еds. by G. M. Andreeva and Y. Yanoushek. Moscow: Moscow State University, 53-64. (In Russian).
  • Bruque, S., Moyano, J., Piccolo, R. (2016). OCB and external–internal social networks: effects on individual performance and adaptation to change. International Journal of Human Resource Management, 27(1), 1–22. doi: 10.1080/09585192.2015.1020441
  • Farmer, S. M., Van Dyne, L., Kamdar, D. (2015). The contextualized self: How teammember exchange leads to coworker identification and helping OCB. Journal of Applied Psychology, 100(2), 583–595. doi: 10.1037/a0037660
  • George, J. M., Jones, G. R. (1997). Organizational spontaneity in context. Human Performance, 10, 153–170. doi: 10.1207/s15327043hup1002_6
  • Gulevich, O. A. (2013). Organizational citizenship behavior: conditions and consequences. Organizational Psychology, 3(3), 2–17. URL: http://orgpsyjournal.hse.ru (In Russian).
  • Jiao, C., Richards, D. A., Hackett, R. D. (2013). Organizational citizenship behavior and role breadth: A meta-analytic and cross-cultural analysis. Human Resource Management, 52(5), 697–714. doi: 10.1002/hrm.21555
  • Klimov, A. A. (2014). Extra-role performance behavior of teachers: the role of identification with the team, of experience and of the school as an educational organization. Economic and social changes: Facts, trends, forecast, 6(36), 253–269. DOI: 10.15838/esc/2014.6.36.19 (In Russian).
  • Klimov, A. A. (2015). Entitativity of working team and organization as predictors of organizational citizenship behavior. Psychology. Journal of Higher School of Economics, 12(1), 131–144. (In Russian).
  • Lovell, S. E., Kahn, A. S., Anton, J., Davidson, A., Dowling, E., Post, D., Mason, Ch. (1999). Does gender affect the link between organizational citizenship behavior and performance evaluation? Sex Roles, 41(5–6), 469–478. doi:10.1023/A:1018883018719
  • Mesmer-Magnus, J. R., DeChurch, L. A. (2009). Information sharing and team performance: A meta-analysis. Journal of Applied Psychology, 94(2), 535–546. DOI: 10.1037/a0013773
  • Motowidlo, S. J., Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475–480. doi: 10.1037/0021-9010.79.4.475
  • Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
  • Podsakoff, N. P., Whiting, S. W., Podsakoff, Ph. M., Blumeet, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122–141. doi: 10.1037/a0013079
  • Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563. doI: 10.1177/014920630002600307
  • Rebzuev, B. G. (2009). Elaboration of the construct of work behavior and development of extrarole work behavior scale. Psychology. Journal of Higher School of Economics, 6(1), 3–57. (In Russian).
  • Sidorenkov, A. V. (2019). Development of a questionnaire on organizational communicative. Voprosy psikhologii, 5, 74–83. (In Russian).
  • Ulanovskii, A. M. (2004). Teoriya rechevykh aktov i sotsial’nyi konstruktsionizm. Postneklassicheskaya psikhologiya. Zhurnal konstruktsionistskoi psikhologii i narrativnogo podkhoda, 1, 88–98 (In Russian).
  • Ulanovskii, A. M. (2009). Konstruktivizm, radikal’nyi konstruktivizm, sotsial’nyi konstruktsionizm: mir kak interpretatsiya. Voprosy psikhologii, 2, 35–45 (In Russian).
  • Van Dyne, L., Cummings, L. L., Parks, J. M. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity (A bridge over muddied waters). Research in organizational behavior. 17. Eds. L. L. Cummings and B. M. Staw. Greenwich, CT: JAI Press. pp. 215–285.
  • Van Dyne, L., LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41, 108–119. doi: 10.2307/256902
  • Vigoda-Gadot, E., Beeri, I., Birman-Shemesh, T., Somech, A. (2007). Group-level organizational citizenship behavior in the education system: A scale reconstruction
  • and validation. Educational Administration Quarterly, 43(4), 462–493. doi: 10.1177/0013161X07299435
  • Yaroshevsky, M. G., Ivanov, M. A. (1988). Joint scientific activity as an object of applied socio-psychological research. Joint activity: Methodology, theory, practice. Еd. by A. L. Zhuravlev. Moscow: Nauka. pp. 168–182.
  • Zhang, J.-R., Zhou, Z.-F., Wang, H.-J., Ling, H. (2017). Organizational citizenship behavior characteristics and job satisfaction in new civil servants. Chinese Journal of Clinical Psychology, 25(3), 524–526.
Publisher: Ltd. "Humanitarian perspectives"
Founder: Ltd. "Humanitarian perspectives"
Online-ISSN: 2412-6039
ISSN: 2076-6297